Hrvatski Telekom's Digital Transformation Fuels B2B Growth and Enhances Operational Efficiency

Hrvatski Telekom sought to grow its B2B business while maximizing cost efficiency, focusing on digitalizing business operations and customer journeys.

The CSP replaced its legacy BSS with Beyond Now BSS Plus, a fully digitized solution including BSS, commerce, and analytics. This overhaul helped Hrvatski Telekom reduce both their back-office ordering time and customers’ ordering time to just a few minutes. 

Beyond Now BSS Plus also enabled Hrvatski Telekom to quickly launch bundles and new services from 3rd parties, and accelerated the CSP’s time to market from 6-9 months to days.

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Through the partnership with Beyond Now, we set a new standard in the Croatian market and further improved the quality of services and user experience for our SMB and Enterprise customers, while at the same time increasing the level of automation, as well as operational and cost efficiencies

Boris Drilo, Member of the Management Board and Chief Technical and Information Technology Director, Hrvatski Telekom